What items can I return?

Dotworkz will refund or exchange most items if the return process is initiated within 15 days of shipment ("return period"). Dotworkz will issue refunds, credit or exchanges for items returned within the return period based on the following conditions.

1. Defective items may be exchanged for the same item. If the same item is not available, the client (you) and Dotworkz may agree on a different item in exchange for the defective item, or Dotworkz may issue a credit or refund, after confirming that the item is indeed defective. If the substituted item for exchange has a different value than the defective item, Dotworkz will either charge or credit the difference to the client.
2. Clearance, sale, special, custom or demo items may not be returned or exchanged, unless defective. Custom orders, B-stock, special third party product or is altered in any way is sold as is and is non returnable.
3. Software may not be returned, or refunded.
4. Non-defective returns or exchanges are subject to a 20% to restocking fee.
5. All Items returned must be returned in their original packaging with all parts and accessories.
6. Items returned damaged, user abuse or incomplete will be refused for refund or exchange and will be sent back to the customer at their expense.

All items are sold with their respective manufacturer’s warranties. Warranty periods and service will differ by manufacturer and product. All manufacturer’s restrictions apply, which may affect the other provisions of this policy, such as whether the product should be returned to the manufacturer directly, and not to Dotworkz.

How do I start the process?

Before receiving any item from Dotworkz, you should make sure it is not damaged when you receive it. To initiate the return/exchange process, you should first request an RMA (Return Merchandise Authorization) number. You can request an RMA number by any of the following methods:

• Fill out our Contact US / RMA Request form and send. An RMA number will be issued within 2 business days.
• Our Customer Service Center at 1 (866)575.4689 or 619.270.8401 (for international customers) is also available from 9 AM to 6 PM, Pacific Time to issue RMAs.

All RMA number must be requested within 15 days of the original ship date (the “return period”), thereafter all sales are final.

How do I ship the package?

Once you receive the RMA number, you may send the item with the shipper of your choice. The RMA number must be displayed prominently on the shipping label. Please ship to:

Dotworkz
Att. Returns Dept.
3688 Midway Drive
San Diego, CA 92110 USA

Please note that you are responsible both for shipping costs and for damage to the item while in transit; therefore we strongly suggest you purchase insurance when shipping.
All shipments must be received within 10 days of the RMA issue date to qualify for exchange or return.

What do I need to include in the package?

All returned or exchanged items must be returned in “like new” condition, and must include all accessories, warranty cards, UPC codes and owners manuals.
Dotworkz cannot accept for return or exchange items that are not in their original condition, damaged, or missing any parts or accessories, and will send these items back at the owner’s (your) expense.

What happens once Dotworkz receives the returned item?

Once Dotworkz receives the returned item and RMA number, we will notify you of the receipt, and process the return or exchange. If the return or exchange is due to an error on Dotworkz’s part or that of a manufacturer (i.e., a defective product, or if the wrong item was shipped), we will reimburse shipping costs; otherwise you are responsible for shipping to and from Dotworkz’s return facility.

How are refunds handled?

Any refunds for items purchased on credit or debit cards will be credited to that card; refunds for purchases made by check will be refunded by check. If the client (you) has other outstanding debt with Dotworkz, Dotworkz reserves the right to apply the refund to the client’s outstanding debt.
Thank you for your purchase, throughout your RMA process we will do everything possible to insure satisfaction with our products.

Terms and Conditions of Products Taken in for Repair

Customers are requested to read and be fully familiar with the terms and conditions of the Dotworkz's warranty before requesting a Returns Merchadise Authorization ("RMA").

A product may only be returned to us once it has been authorized by email and a "RMA" has been issued. Once you are in receipt of this "RMA" the product may then be shipped into our warehouse. Dotworkz cannot accept any product for return unless accompanied by the "RMA" document. To submit a "RMA" fill in form, stating your name, date of purchase, sales receipt number, product purchased, contact number and a description of the fault or reason for return. You will then be contacted by telephone or email. For further guidance, please read the sections below.

Products under warranty

Products will only be accepted when proof of purchase can be substantiated. Products under warranty may be repaired or replaced under the terms and conditions of our Dotworkz warranty policies for the specific product. The goods in question must be delivered to the premises of Dotworkz. There will be no charge for the handling, carriage or postage of the product if the returned product satisfies Dotworkz terms and conditions of warranty and the product is repaired or replaced free of charge under those conditions. If any accepted products are deemed not to be covered under the terms and conditions of warranty, the terms and conditions of products not covered by warranty will apply.

Products not covered by warranty

Warranties and guarantees may become void if the equipment has been impacted, dropped, affected by water, liquid sand or moisture, or it had been mishandled, tampered with or affected by chemical or battery corrosion or leakage. Products that are within the warranty period but do not satisfy the manufacturer’s terms and conditions of warranty will incur a handling charge of $25. This charge will be in excess to the actual repair charge and will be payable, together with the agreed repair charge, any further charges to cover the full cost of carriage or postage, prior to the goods being sent for repair or returned to the owner.

Products for repair but not under warranty

These goods will incur a handling charge of $25 at the time of acceptance for repair. In the instance of these goods being returned to our warehouse for repair, this charge will in addition to any further charges to fully cover the cost of carriage or postage. The customer will be advised of the repair/estimate cost which has to be fully paid for before any work on the repair continues. Dotworkz may not be held responsible for any losses or damages of any kind, whether direct, consequential or otherwise, including but not limited to loss of components, accessories or other expenses or inconveniences direct to the end user by agreement.

To qualify for exchange or refund

Any request for an exchange or refund, for whatever reason, is at the sole discretion of the administrator. For any goods to be considered for a refund or exchange the product must be in 'as new condition' and complete with any components and accessories offered with it and the original box and packaging must be included. Any goods accepted for a refund or exchange will be subject to an administration charge.